This is a story about the time when I was made to write a user guide for a product that never worked
One of the most professionally offensive things I have ever been asked to do was to write a user manual for a digital product that I knew had never worked.
Never ever worked.
Not. Even Once.
Of course, this was back in my government employee days, and my boss sauntered into the cold, draughty office I shared with 4 other damned souls, his step betraying a confidence and stature he did not possess.
“Mark.”
Oh great, here we go.
